Refund policy
Return & Refund Policy
At Wajood, we care about your experience and want you to be happy with your purchase. Please review our return and refund guidelines below.
Returns
Currently, we only accept returns if the item you received is the wrong size or has a defect.
If you think you’ve received the wrong size or a damaged product, please contact us at contact@wajoodwear.co within 14 days of delivery. Include the following:
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Your order number
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Clear photos of the product you received
Return eligibility:
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Item must be unworn and in its original condition
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All tags should be intact
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Contact us within 14 days from delivery date
- the return and replacement will be approved within 2 to 3 days
Refunds
After we receive and inspect the returned item, we’ll notify you if your refund is approved.
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Approved refunds will be issued to your original payment method
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Refunds typically take 5–14 business days to reflect in your account
Exchanges
We currently do not offer direct exchanges.
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If your return is eligible, you’ll receive a refund first
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You can then place a new order for the correct size
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Replacement items are usually shipped and delivered within 7–10 business days after your new order
Additional Notes
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Returns sent without contacting us first will not be accepted
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Shipping fees are non-refundable, unless the mistake was ours
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Custom or made-to-order products are not eligible for return or refund
Need Assistance?
If you have any questions or concerns, reach out anytime at contact@wajoodwear.co